I have used the CME transport three times after flying into Denver and needing a ride to and from Keystone. The service has always been wonderful, even when dealing with flight delays, etc. Last night's service was by far the best. After missing a flight, I called and left my number for a return to call. Arthur called back quickly and was wonderful about rescheduling me on a later shuttle. CME really had to do a lot of rescheduling because of major weather disruptions in the Denver area. When I finally arrived I was put on the next shuttle to Keystone and we all lucked out to have Julius as our driver. He went way beyond expected customer service. It was very late by the time we reached Keystone, seems everyone on the shuttle was staying in different locations, and most of us had not eaten since very early in the day. We were able to order pizza from the shuttle and pick it up once we arrived in Keystone. We got there just before they closed. Thank god for that as I was starving and there wasn't any place else open at that time. Taking each of us to our rentals was a challenge in itself as it was dark by then but Julius made sure each person found the exact location/condo, etc. even getting off the shuttle and using a flashlight in the dark to locate exact unit numbers. It was late and Julius still had a long ride back to Denver, but he was very professional, extremely helpful, and went way beyond what was expected. Thank you so much for a wonderful end to a long and very trying day of travel!

- Holly Vaughn Verified

Response from Epic Mountain Express Thank you for taking the time to review your experience with Colorado Mountain Express. We are thrilled to read your comments regarding both Arthur and Julius and have forwarded your praise to their supervisors! Thank you for your kind words, and we look forward to bringing you to the mountains again soon.